Refund & Cancellation Policy

1. Overview

At Manifest Ranker, we are committed to providing quality educational services for APPSC Group 2 preparation. This Refund and Cancellation Policy outlines the terms and conditions for subscription cancellations, refunds, and related procedures.

2. Subscription Plans

2.1 Free Plan

• No payment required
• No refund applicable
• Account can be deleted at any time

2.2 Premium Plan

• Price: ₹200 for 3 months
• Includes 3 complete test attempts
• Access to detailed analytics and solutions
• Valid for 3 months from purchase date

3. Refund Policy

3.1 Eligibility for Refunds

You may be eligible for a full or partial refund in the following circumstances:

Full Refund (100%)

• Technical Issues: If you are unable to access the service due to platform-related technical issues that cannot be resolved within 48 hours
• Duplicate Payment: If you have been charged multiple times for the same subscription due to payment processing errors
• Service Not Delivered: If you do not receive access to premium features within 24 hours of successful payment
• Unauthorized Transaction: If the payment was made without your authorization (subject to verification)

Partial Refund (Pro-rated)

• Service Dissatisfaction: If you are not satisfied with the service quality within 7 days of purchase and have used less than 1 complete attempt
• Medical Emergency: If you cannot continue using the service due to documented medical reasons

3.2 No Refund Scenarios

Refunds will not be provided in the following situations:

• After using 2 or more complete test attempts
• After the 7-day satisfaction guarantee period (unless technical issues)
• If your account is terminated due to violation of Terms of Service
• For expired subscriptions (after 3-month validity period)
• Change of mind after the 7-day period
• If you fail to use the service during the validity period
• Due to poor exam performance or unsatisfactory test scores

4. Cancellation Policy

4.1 Premium Subscription Cancellation

• Premium subscriptions are valid for 3 months and do not auto-renew
• You can request cancellation at any time by contacting support
• Cancellation does not automatically qualify for a refund unless conditions in Section 3.1 are met
• You will retain access to premium features until the end of your current billing period

4.2 Account Deletion

• You may request complete account deletion at any time
• Account deletion will remove all your data, progress, and test history
• This action is irreversible
• Account deletion does not automatically qualify for a refund

5. Refund Process

5.1 How to Request a Refund

1. Contact our support team at manifestranker@gmail.com
2. Include your account email, payment transaction ID, and reason for refund
3. Provide any supporting documentation if applicable
4. Our team will review your request within 2-3 business days

5.2 Refund Processing Time

• Initial Review: 2-3 business days
• Approval Notification: Within 5 business days
• Refund Processing: 5-10 business days after approval
• Bank Processing: Additional 2-7 business days (varies by bank)

5.3 Refund Method

• Refunds will be processed to the original payment method used for purchase
• For UPI/Net Banking: Refund to the original bank account
• For Credit/Debit Cards: Refund to the original card
• Processing fees charged by payment gateways may be deducted from refunds

6. Special Circumstances

6.1 Technical Issues During Exams

• If you experience technical issues during an exam attempt, contact support immediately
• We may provide additional attempts or extend your subscription validity
• Document the issue with screenshots if possible
• Refunds may be considered if issues cannot be resolved promptly

6.2 Service Interruptions

• Planned maintenance will be announced in advance
• Unplanned outages may qualify for subscription extensions or partial refunds
• Compensation will be proportional to the service disruption

7. Dispute Resolution

7.1 Internal Resolution

• All refund disputes will first be handled through our customer support
• We aim to resolve all disputes within 7-10 business days
• Escalation to senior management available for unresolved issues

7.2 Payment Gateway Disputes

• If internal resolution fails, you may raise a dispute with your bank or payment provider
• We will cooperate fully with legitimate chargeback investigations
• Fraudulent chargebacks may result in account suspension

8. Modification of Services

8.1 Service Changes

• We reserve the right to modify our service features and pricing
• Existing subscribers will be notified 30 days before any changes affect them
• Significant service reductions may qualify for pro-rated refunds

8.2 Service Discontinuation

• In the unlikely event of service discontinuation, all active subscribers will receive full refunds
• Minimum 60 days notice will be provided before service closure
• User data export will be made available before closure

9. Contact Information for Refunds

For all refund and cancellation requests, please contact:

• Email: manifestranker@gmail.com
• Subject Line: "Refund Request - [Your Account Email]"
• Response Time: Within 24-48 hours
• Required Information:
• Account email address
• Transaction ID or payment reference
• Date of purchase
• Reason for refund request
• Supporting documentation (if applicable)

10. Important Notes

10.1 Refund Limitations

• Only one refund per customer per 12-month period
• Refund amount may be subject to payment gateway processing fees
• Currency conversion charges (if any) are non-refundable

10.2 Account Status After Refund

• Refunded accounts will be downgraded to free plan immediately
• All premium features will be disabled upon refund processing
• Test history and analytics may be retained for account reactivation

11. Fair Usage Policy

This refund policy is designed to protect genuine customers while preventing abuse. We reserve the right to:

• Investigate suspicious refund patterns
• Decline refunds for accounts with history of policy violations
• Require additional verification for high-value refund requests
• Implement additional security measures for accounts with multiple refund requests

12. Updates to This Policy

We may update this Refund and Cancellation Policy from time to time to reflect changes in our services or legal requirements. All updates will be posted on our website with the effective date. Continued use of our services after policy updates constitutes acceptance of the revised terms.

13. Legal Compliance

This policy complies with Indian consumer protection laws and Reserve Bank of India guidelines for digital payments. In case of any disputes, the matter shall be subject to the jurisdiction of courts in India.