Privacy Policy

1. Introduction

Manifest Ranker ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our online educational platform for APPSC Group 2 preparation.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you register and use our Service:

• Account Information: Name, email address, phone number, and password
• Profile Information: Educational background, exam preferences, and study goals
• Payment Information: Billing address and payment method details (processed securely through Razorpay)

2.2 Usage Data

We automatically collect information about your interaction with our Service:

• Test Performance: Scores, time taken, answers selected, and progress tracking
• Platform Usage: Login times, features accessed, and navigation patterns
• Technical Data: IP address, browser type, device information, and operating system
• Analytics Data: Page views, session duration, and user engagement metrics

2.3 Communications

• Support inquiries and feedback
• Email communications and preferences
• Survey responses and testimonials

3. How We Use Your Information

3.1 Service Provision

• Provide access to mock tests and study materials
• Track your progress and generate performance analytics
• Manage your subscription and account settings
• Process payments and maintain billing records

3.2 Service Improvement

• Analyze usage patterns to improve our platform
• Develop new features and enhance user experience
• Conduct research to improve educational outcomes

3.3 Communication

• Send important updates about your account or subscription
• Provide customer support and respond to inquiries
• Send educational content and exam preparation tips (with consent)
• Notify about new features, courses, or promotional offers

3.4 Legal Compliance

• Comply with applicable laws and regulations
• Protect against fraud and unauthorized access
• Enforce our Terms of Service

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

• Payment Processors: Razorpay for secure payment processing
• Cloud Services: Hosting and database providers for data storage
• Analytics Services: Tools for understanding user behavior and improving our Service
• Email Services: Providers for sending transactional and marketing emails

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights, safety, or property.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure password storage using industry-standard hashing
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Secure payment processing through PCI-compliant providers

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Service and maintain your account
• Comply with legal obligations and resolve disputes
• Maintain business records for legitimate business purposes

Account data is typically retained for 3 years after account closure unless legally required otherwise.

7. Your Rights and Choices

7.1 Access and Update

• Access and update your profile information through your account settings
• Request a copy of your personal data by contacting us

7.2 Communication Preferences

• Unsubscribe from marketing emails using the unsubscribe link
• Update your communication preferences in your account settings

7.3 Data Deletion

• Request deletion of your account and associated data
• Note that some information may be retained for legal or business purposes

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session and preferences
• Analyze website traffic and user behavior
• Improve our Service and user experience
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences.

9. Children's Privacy

Our Service is intended for users 16 years and older. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.

10. International Data Transfers

Your information may be stored and processed in servers located outside India. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: manifestranker@gmail.com
Website: https://manifestranker.com
Response Time: We aim to respond within 48 hours